Help Center

Find answers to common questions and get the support you need

Frequently Asked Questions

How do I track my order?

Once your order ships, you'll receive an email with your tracking number and a link to track your package. You can also view your order status and tracking information in your account.

What is your return policy?

We offer free returns within 30 days of delivery for unworn, unwashed items in their original condition. Final sale items are not eligible for return or exchange. Visit our Return Policy page for full details.

How do I start a return?

To start a return, log into your account, find your order, and click "Start Return." You'll receive a prepaid shipping label via email. Pack your items and drop off the package at any carrier location.

How long does shipping take?

Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout. Processing time is 1-2 business days before your order ships. Visit our Shipping Info page for more details.

How do I find my size?

Each product page includes a size guide with detailed measurements. We recommend measuring a similar garment you own that fits well and comparing it to our size chart. If you're between sizes, we generally recommend sizing up for a relaxed fit.

Do you offer international shipping?

Yes! We ship to most countries worldwide. International shipping rates and delivery times vary by destination. Import duties and taxes may apply and are the responsibility of the customer.

How do I redeem a gift card?

Enter your gift card code at checkout in the "Gift Card" field. Your balance will be applied to your order. You can also add a gift card to your account to use it later.

Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel an order, please contact us within 1 hour of placing it. Once an order has been processed, we cannot make changes, but you can return the items after delivery.

Contact Us

Can't find what you're looking for? Our customer service team is here to help.

Email

support@example.com

We respond within 24 hours, Monday - Friday

Phone

1-800-000-0000

Monday - Friday, 9am - 6pm ET

Live Chat

Available Monday - Friday, 9am - 6pm ET

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